Frequently Asked Questions (FAQ's)
1. How is the consultation delivered?
The consultation is done via Zoom (clients inside and outside Canada).
2. What can I do to get ready for my consultation?
Previous your consultation, you will receive the consultation agreement as well as a questionnaire that must be completed and send back together with all of your inquiries at least 24 hours prior to our meeting,
Prepare your Zoom’s consultation, we recommend you the following steps:
- Ensure your microphone and speakers or headphones are working properly;
- Install Zoom, if you don’t have it on your device:https://zoom.us/download;
- We recommend connecting using a computer or laptop, however, you can also connect using a phone or tablet;
- Test your equipment by clicking the following link: https://zoom.us/test;
- Make sure you have a strong internet connection.
At the time of the consultation:
- Access the Zoom link provided in the consultation confirmation email at least 5 minutes before the established date and time;
- Indicate your full name upon connection;
- Install yourself in a quiet area to avoid noise and distractions during the consultation.
3. What happens If I am late for my consultation?
We ask that you inform us as soon as possible via email or by phone. We will only wait for you for 15 minutes. The time missed will not be compensated as we have other clients already scheduled.
4. What If I need to reschedule-schedule my consultation?
You are welcome to reschedule-schedule your consultation directly on the confirmation email received, provided it is done at least 48 hours before the scheduled consultation time.
5. What If I need to cancel my consultation?
You can cancel your consultation at least 48 hours before the scheduled time. An administration fee of CAD $50.00 will be deducted and you will receive the rest.
Cancellations made after 48 hours, will not be reimbursed.
6. If I choose to proceed with your representation after the consultation, Do I get a discount?
Yes, the cost of the consultation can be deducted from the balance of professional fees should you wish to proceed within the next 5 calendar days.
7. How long is the consultation?
Consultation is for one hour, your actual appointment may last more or less than that. The timing will depend on the complexity of your situation and how much information you were able to organize prior to your consultation. Thus, it is to your advantage to come to this meeting fully prepared.
8. What happens If I still have questions after the 60 minute consultation?
You have the option to proceed with our full representation or pay for a second consultation.
9. Can I invite another person to my consultation?
During the consultation, we will talk to the principal applicant and spouse/partner (if applicable). You are welcome to invite someone else to join your consultation and if so, it would be deemed to be an authorization to disclose your personal information to your guest. The consultation is personal. (we would not be able to evaluate your guests' profile, for instance).
10. What information should I have handy during the consultation?
You will receive the consultation agreement as well as a questionnaire where you can upload your CV/resume. It is always a good idea to have any relevant documents handy such as your CV/resume, language test scores, passport, academic documents, etc.
11. What else would you recommend?
Do some basic research and/or read about the different options of studying and immigrating to Canada on Canada's official website at www.cic.gc.ca